Choosing a system
What is the difference between a whole-house and under-sink water filter?
A whole-house system is installed on the incoming water supply to serve multiple outlets, subject to the plumbing layout. An under-sink system filters water at one nominated drinking-water outlet, commonly in the kitchen. Compare both options in detail.
Do water filters remove every contaminant?
No. Performance depends on the exact product, cartridge media, flow, water quality, test conditions, installation and maintenance. Ask for evidence supporting the specific performance claim you need.
Can a water filter fix a water safety concern?
A filter should not be used as a substitute for testing or official advice when water safety is in question. Use an accredited laboratory for a specific test and follow advice from the relevant water or health authority.
Installation and compliance
Does a home water filter need a plumber in Queensland?
Work on a home's drinking-water plumbing may be regulated plumbing work. River City coordinates appropriately qualified plumbing where required, and the plumber determines the site-specific scope and any required documentation. Read our installation guide.
What does WaterMark certification mean?
WaterMark is Australia's mandatory certification scheme for certain plumbing and drainage products. Certification is product-specific, so the exact model should be checked in the WaterMark Product Database when certification is required.
Quotes and maintenance
How much does a home water filter cost in Brisbane?
The cost depends on the system, cartridge set, product specification, pipe or cabinet access, valves and fittings, mounting, plumbing scope, location and ongoing replacement requirements. Read the full quote-factor guide.
What should I send for a water filter quote?
Send your name, contact details, suburb, water source, preferred system or intended use, and clear photos of the proposed installation area. Do not include unnecessary identity or payment documents.
How often should water filter cartridges be replaced?
Use the interval and capacity specified for the exact cartridge, while also considering actual water use, water quality and any measurable change in flow or performance. A universal interval is not appropriate for every system. See the replacement guide.
Warranty and service
What does the 10-year warranty badge cover?
The badge refers only to eligible systems and components under the written supplier warranty terms. Coverage, exclusions, maintenance conditions, claim steps and the responsible warrantor must be checked in the warranty document supplied for the exact product. Australian Consumer Law rights are not excluded. Read the website warranty information.
Which areas does River City Water Filters service?
River City focuses on Brisbane, Logan, Ipswich, Redlands, Moreton Bay and nearby areas. Availability and any travel component are confirmed during the quote process. View the service-area guide.
