Cartridges and maintenance
Keep a clear record of the installed cartridge set, replacement date, system checks and the next service basis.
Direct answer
Follow the installed product's instructions and the conditions recorded for your household. Cartridge type, rated capacity, water conditions, use, pressure and visible sediment can all affect replacement timing. A generic calendar interval should not override the manufacturer's requirements.
Housings that look similar can contain cartridges with different dimensions, flow ratings, media and purposes. Replacements should be matched to the installed system and the original water goal. Substituting an unidentified cartridge may change performance, pressure drop or warranty conditions.
Include the full unit, housings, gauges, labels, connections and surrounding area.
Provide the invoice or job number, installation date and previous cartridge details where available.
Tell us about reduced flow, pressure changes, unusual taste or odour, leaks or visible housing damage.
Work involving regulated plumbing must be completed by an appropriately licensed person. Stop using the system and arrange assessment if there is leakage, damaged pipework or another safety concern.
Keep invoices, cartridge receipts, service dates and photographs with the product-specific warranty schedule. Registration alone does not create or extend cover. The written warranty documents identify any maintenance conditions relevant to additional voluntary cover.
Customers may opt in to service reminders through the registration form. A reminder is a prompt to check the recorded schedule; it is not a guarantee that a cartridge remains effective until that date.
Send clear system and label photos so we can check the available next step.
