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Privacy policy

This policy explains how River City Water Filters handles personal information provided through enquiries, installation records, warranty registration and direct contact.

Who this policy covers

River City Water Filters is operated by KAPTAAN TRANSPORT PTY LTD, ABN 26 676 827 400. This policy applies to personal information handled through the River City Water Filters website, email, telephone enquiries and service records. It describes our current business practice and does not reduce any privacy rights that apply under Australian law.

Information we may collect

  • Name, telephone number, email address, service address, suburb and postcode
  • Details about the property, water source, intended use and proposed installation
  • Photos or documents voluntarily submitted for quoting, installation, service or warranty purposes
  • Product, serial, cartridge, plumber, installation date and maintenance information
  • Signature, consent and warranty claim information where a form specifically requests it
  • Messages, call notes and records of communication with River City
  • Basic technical information generated when the website is used, where collected by our hosting or security providers

Please do not send identity documents, payment-card details, health information or other sensitive information unless River City specifically explains why it is required and provides an appropriate collection method.

Why we collect and use information

  • To respond to enquiries and prepare or follow up a quote
  • To assess product, access and installation information
  • To coordinate with an appropriately qualified plumber, supplier or service provider
  • To arrange supply, installation, cartridge replacement, service or warranty support
  • To maintain business, installation and warranty records
  • To send service reminders or marketing only where consent or another lawful basis applies
  • To prevent misuse, comply with legal obligations and resolve a complaint or dispute

When information may be shared

We may share only the information reasonably needed for the relevant purpose with:

  • Plumbers, installers and contractors involved in assessing or completing the requested work
  • Product suppliers, manufacturers or warranty administrators involved in supply or a claim
  • Website hosting, form, email, storage, accounting and other business service providers
  • Professional advisers, insurers, regulators, law enforcement or courts where reasonably required or authorised by law

We do not sell customer contact lists. Service providers may process or store information outside Australia depending on their infrastructure and terms.

Website forms and storage

Website forms are hosted using Netlify Forms. A submission may be stored in the River City Netlify account and sent by email notification. Relevant details may then be kept in River City's email and business records for quoting, installation, service, warranty, accounting, legal or dispute-resolution purposes. Access should be limited to people who need the information for those purposes.

Retention and security

We aim to retain personal information only for as long as it is reasonably needed for the purpose collected, customer service, warranty support, recordkeeping and legal obligations. We use reasonable administrative and technical measures for the size and nature of the business, but no internet transmission or storage system can be guaranteed completely secure.

Access, correction and marketing choices

You may ask what personal information River City holds about you, request a correction, or withdraw from optional marketing by contacting us. We may need to verify the request and may retain information where required for legal, warranty, accounting or dispute records.

Changes to this policy

We may update this policy when our forms, service providers, business processes or legal obligations change. The current version and effective date will be published on this page.